FAQ

What is HelloTxt?

HelloTxt is a simple way to read, update, and organize your life on multiple social networks and web services. You can read friend updates from Facebook and Twitter, or peoplesound simultaneously and instantaneously. You can also post to over 50+ social networks with one click. For more information on the company and philosophy, visit About Us.

How do I use it?

You use HelloTxt in the same manner as a Twitter, Facebook, or peoplesound update. After you sign up, visit the Dashboard, and click Networks. Select the social networks and services which you want to update. You will be asked to input your info for each network, and in some cases, the site will require an application installation to validate (such as Facebook). Of course, you aren't always at your computer, and this is the real beauty of HelloTxt. For more info on updating by email and MMS, see the sections below.

Tags  

Tags tell HelloTxt which updates go where. When creating a Tag, you choose a word or a phrase that is easy for you to remember, in order to update only a selection of services. For example: by clicking Tag and then the text "add one" I am given a text field with a list of the services I have configured underneath. The social networks I use for work are Facebook and LinkedIn, so I enter the word "work", and check off Facebook and LinkedIn below it, then click Save. Now from the web Dashboard, I can quickly switch back and forth from posting to all my networks, or just the Tag "work," for just Facebook and LinkedIn.
From mobile, I can send an email with "#work" and then the update text in the body to only post to my work feeds. Note: the "#work" is not posted as text in your update. You can create as many Tags as you need, and continue to access them in your email body with hash (#) then the word you choose. If your post happens to include a Twitter hashtag as the subject matter (e.g. #twilight) don't worry, it will post unaffected.

Posting by mobile

The same great features of HelloTxt web can be accessed anytime on your mobile phone by pointing your phone's browser to m.hellotxt.com. To enhance your posts with multimedia when you are out, send an email or MMS to your Email Gateway. See the next section for email tips.

Email/MMS tips

When you post an update by email (either from a mobile device or mail client like Gmail) or send an MMS, HelloTxt posts the text in the body of the email, and hosts any multimedia that is attached for your friends to view. You can attach audio, video, or pictures, as long as the multimedia is no larger than 10Mb. Here are more tips for controlling email updates:
  • Begin your email with a #Tag and HelloTxt posts to the services you selected for that Tag.
  • If you are posting to WordPress you can split the subject from the content of the post with .. (e.g. title..content)
  • To keep email signatures out, end your update with -- (e.g. posting this -- not posting this )

Is HelloTxt available for Android ... iPhone?

Yes! You can download the Android app now from Android App Store or learn more here. iPhone users, the iPhone app is coming!

Can I add multiple Twitter accounts? How about Facebook Pages?

Yes and yes. The configuration process is the same for multiple Twitter accounts or multiple Pages within Facebook.

How do I delete a social network or service?

On your Dashboard click Networks then Remove. Your services will be displayed with the option to delete at the right.

I forgot my password

Go to the Login page, and click on "Have you lost your password?" Enter the email address you used to sign up, you will receive an email with a password to be used to login. Once logged in go to Settings and change your password by clicking on "Edit Password".

Resetting email gateway

Your unique email address (email gateway) should be kept confidential, in the unlikely event that someone else learns it and starts posting as you, simply login, click Email from the Dashboard, and click the option to reset beneath your old email address.

Reading and merging friend feeds

You can view an incoming feed of your contacts status updates from Facebook, Twitter, Identica and peoplesound. If you have contacts that are on more than one of these networks, you can drag to merge them into one feed. We are working on adding more networks and services to the read function.

URL shortening

When you paste a URL into your status box, HelloTxt will automatically create a shortened link for your social network profiles and services once you hit send. The character counter displays your word count based on the shortened URL. I want to use another link shortening service No problem, by inserting (*) before the URL you are sharing, you can send a full length URL, or a shortened version from another service, such as Bit.ly

How can I help HelloTxt?

Here at HelloTxt we do our best to keep everything running smoothly, however, should you encounter a problem, we appreciate your help by submitting a brief description as well as your HelloTxt username to feedback@hellotxt.com. We also keep a community resource page available at http://getsatisfaction.com/hellotxt

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